This has been triggered by Liz's post today. It's about people who are supposed to be polite and helpful when you talk to them on the telephone, namely customer 'service'.
Liz's problem was with a doctor's receptionist who unfortunately have a reputation for being rude and abasive. Before I offend any innocent doctor's receptionists who may come across this literary work of art by accident, let me say that there are probably many out there who are cheerful, kind and helpful. I've just never met them. My theory is that people who work on the fringe of the medical profession are know-alls who think that they are a cut above the rest of us.
My problem this week has been having to telephone various organisations (e.g. insurance and utility companies and banks) to advise them of the death of my mother-in-law and arrange whatever has to be done next. In the circumstances, on the whole nearly everyone I've spoken to has been insenitive and bordering on the insolent. One pimply youth (at least that's what he sounded like) insisted that he could speak only to the account holder of his poxy telephone service because of the freedom of information act and all I'd asked him for was an address to write to.
It appears to me that all of these people shouldn't be doing the job if they don't like talking to others and trying to help them. You are usually told on the recorded message that precedes your conversation that 'all calls are recorded, etc' so why is it that no action is taken to train staff to be POLITE. I know that it is not easy dealing with the general public sometimes and therefore working life can be frustrating and difficult at times but I'm always polite to them so I wish they'd return the favour.